kwikset smart key problem

Working Solutions for Kwikset Smart Key Problems

Whether you own your home or you’re planning to purchase very shortly, you have likely seen the Kwikset smart key products on many of your neighbors’ doors. And while they are a convenient addition to homeowners’ coverage, they can be quite a problem if they become faulty (for example, if the lock malfunctions, or if there is a malfunction in the Bluetooth connection).

In this article, we’ll discuss some of the problems with smart keys and their solution.

Kwikset SmartKey Problems & Solutions

1. Kwikset Smart Key Won’t Turn On

What could be wrong with your Kwikset Smart Key if it won’t turn on at all? That’s the first one: the battery. To fix this, you need to get a new charger. Click on this link to read about how to change the battery in your Kwikset Smart Key lockbox if you haven’t done it yet or don’t know where to get one.

If that doesn’t work, try these steps to reset the device: You can use a key or a screwdriver to open the lock and take it off the door. There are two buttons on the back of the keyboard. Press down on each one with a paperclip until they click. Hold down on both buttons at the same time until they sound off again (see picture below). This should make your smart key work again.

2. Your New Key Doesn’t Work

First, make sure that your new key works with your Kwikset SmartKey lock if the old one doesn’t. For the later models, you need a different kind of key than for the older ones. You can tell what kind of lock you have by looking at the back of it or looking inside it for a number that looks like this: KEV4-123456A1. You may have an older model lock if it doesn’t have that code on it. You will need to get a new lock that works with all modern keys.

If the key works with the lock, you may need to take these steps to reprogram it.

  1. Insert the new key into the lock and turn it clockwise and then counterclockwise 10 times each way (20 total).
  2. Remove the new key and insert the original one or another spare that you have.
  3. Turn the original key or spare key clockwise and then counterclockwise 10 times each way (20 total).
  4. If it doesn’t work, you need to call an expert.

3. The Key Won’t Turn In The Lock:

If you can’t turn the key in the lock, it might be stuck and need to be pried out with a knife or something similar.

Try putting some WD-40 oil around it to loosen up any dirt or dust that might be sticking and making it hard to get out. Once you have the key out, make sure there is no trash left behind before putting it back in its place. It can also happen if there isn’t enough room between the door frame and the edge of the door for the key to fit straight inside. If this is happening to you, try fixing the gap between your door and frame by turning the hinges on one side at a time until they are now in sync.

4. Key Won’t Go All The Way Into The Lock

When this happens, it’s usually because you’re trying to insert your key backward. You can tell if your key is backward because it won’t turn in the lock when you try to turn it. To fix this problem, just flip your key over and try again.

If that doesn’t work, try putting some lubricant on your key to clean it of any debris or using a different key altogether as you might not be using the correct key.

5. Key Doesn’t Turn Smoothly

First, make sure that the key is properly inserted into the lock. If it’s not inserted all the way, it will not turn smoothly,

If this doesn’t work, then you may have to replace one or more tumbler pins in your lock. These are the small pins that allow your Kwikset smart key to rotate freely in place when inserted into a lock cylinder. When they become worn or broken over time, they will cause problems like those listed above or others as well such as sticking or jamming during use of an existing Kwikset smart key.

If the problem persists, contact an authorized service agent for assistance.


The above are some of the problems you might face with your lock. If your problem is different, it might be severe and you will need to call an expert who can solve this problem for you.

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