Stack On Safe keypad not working

Stack-On Safe Keypad Not Working [Solved]

Hello, if you’re reading this, it means you’re having a problem that we’ve seen a lot of in the last few months. You’re trying to enter a code using your keypad because that’s the kind of safe you have (a stack on) and it’s not working! It seems this is a new problem and is most likely caused by the way these safes work.

Reasons For The Safe Keypad Not Working

The Safe Keypad is a programmable electronic keypad that allows you to enter a 4-digit PIN by touching any of the numbered keys. The 4 most common reasons for the safe not working are

  • Low battery
  • Improper handle position
  • Delayed response time
  • Lockout mode

1. Low Battery

If you press the keys on your Stack-On electric safe and nothing happens, check the battery first. The safe is behind the keyboard in the battery compartment and runs on 9-volt batteries. When the code is entered and the device doesn’t work, a low battery is often to blame. Depending on how much you use them, the batteries last about a year. Take out the old batteries and put in new 9-volt ones. Then try the code again. Move on to Step 2 if this doesn’t work.

2. Improper Handle Position

The next thing you should do before entering your password is make sure the safe’s handle is locked. Whenever the handle is locked, it lies flat against the front of the safe. When you open the safe, it will stick out from the front. If your safe is modern and has an LED screen, this might help you check that you are in the right place. You are in the right place and can enter your code if the LED screen says “ODR.” If it says CLOSE, lock the handle and try again.

3. Delayed Response Time

Response time is one of the security characteristics built into a high-security stack on safe locks. The handle must be turned within a few seconds of entering the combination. The exact time varies by manufacturer but is usually in the range of a few seconds. If the combination is entered and time passes, the lock is re-locked, requiring the combination to be re-entered to unlock the security safe.

4. Lockout Mode

If you enter the right combination and still can’t open your Stack-On safe, it’s likely locked out. If the wrong PIN code is entered three times in a row, a Stack-On safe will lock itself out for three minutes. This is a security feature designed to stop anyone from guessing your combination. You must wait for the safe to unlock itself or use the manual override key to open it.


These types of locks help you in keeping your stuff safe and secure. If you get tired of all the problems with the safe, you will need to realize that these measures are all there for your safety. If you face any sort of problems regarding locks, come back here anytime.

If these steps don’t work, call technical support who knows these sorts of locks.

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