August Wi-Fi Lock Keeps Losing Connection [Fixed]

The August Wi-Fi lock losing connection to the Wi-Fi network is a common issue that can be caused by weak Wi-Fi signal, interference, outdated router firmware, outdated lock firmware, distance, or network congestion. Troubleshooting steps to resolve the issue include checking Wi-Fi signal strength, reducing network congestion, updating firmware, resetting the lock, and contacting August support if necessary.

Why Do I Keep Losing my Wi-Fi Connection with My August Lock?

The August lock may lose Wi-Fi connection due to weak signal, interference, outdated firmware, distance, or network congestion. To fix the issue, try moving the lock closer to the router, reducing network congestion, updating firmware, resetting the lock, or contacting August support.

How to Fix an August Wi-Fi Smart Lock that Constantly Loses Connection:

If your August Wi-Fi lock keeps losing connection, there could be a few possible reasons. Here are some troubleshooting steps you can take to resolve the issue:

1. Restart your router:

Rebooting your router can help fix a variety of issues, including connection problems with your August lock. To reboot your router, follow these steps:

1. Unplug your router from the power source.
2. Wait for 30 seconds.
3. Plug your router back in.
4. Wait for the router to restart and for the lights to stabilize.

Once the router has fully restarted, try reconnecting your August lock to the Wi-Fi network. Rebooting the router can help clear any temporary glitches or network congestion that may be affecting the connection between your lock and the Wi-Fi network.

2. Strengthening Weak Wi-Fi Signal – Check and Repair:

If your August lock keeps losing Wi-Fi connection due to weak signal strength, here are some steps you can take to check and fix the issue:

Check Wi-Fi signal strength: Use a Wi-Fi analyzer app on your smartphone to check the signal strength at the location of your August lock. If the signal is weak, you may need to move the lock closer to the router.

Re-position the router: If the signal strength is weak, try repositioning your router to a central location in your home, and make sure it is not obstructed by walls, furniture, or other objects.

Use a Wi-Fi extender or repeater: If the router is too far away from the lock, consider using a Wi-Fi extender or repeater to boost the signal strength.

Upgrade your router: If your router is outdated or has limited range, consider upgrading to a newer router with a better range and performance.

Consider a mesh Wi-Fi system: If you have a large home or multiple floors, a mesh Wi-Fi system may be a better option as it provides better coverage and performance throughout the home.

By taking these steps, you can improve the Wi-Fi signal strength at the location of your August lock, which should help resolve the connection issues.

3. Make Sure You’re Connected to a Wi-Fi Network Band That Is Supported:

It’s important to ensure that your August lock is connected to a supported Wi-Fi network band to ensure a stable connection. August locks support the 2.4GHz frequency band, but they do not support the 5GHz band. Therefore, it’s important to check that your lock is connected to the 2.4GHz network.

To check the Wi-Fi band to your lock is connected follow these steps:

1. Open the August app on your smartphone.
2. Go to the lock settings.
3. Select “Wi-Fi Settings.”
4. Check the name of the Wi-Fi network your lock is connected to.

If your lock is connected to a 5GHz network, you’ll need to switch it to a 2.4GHz network to ensure a stable connection. Check your router settings to see if it’s broadcasting both 2.4GHz and 5GHz networks. If so, connect your lock to the 2.4GHz network. If not, you may need to reconfigure your router settings to broadcast both networks.

Once your lock is connected to a 2.4GHz network, check if the connection issue has been resolved.

4. Examine for updates:

If your August lock keeps losing Wi-Fi connection, it’s important to make sure that your lock’s firmware is up to date. August regularly releases firmware updates that fix bugs and improve the lock’s performance.

To check for firmware updates for your August lock, follow these steps:

1. Open the August app on your smartphone.
2. Go to the lock settings.
3. Select “Software Updates.”
4. Check if there are any available updates.
5. If an update is available, follow the on-screen instructions to download and install the update.

After installing the update, check if the connection issue has been resolved. If not, try resetting your lock and reconnecting it to your Wi-Fi network. If the problem persists, contact August support for further assistance.

5. Reset the lock and your router:

If your August lock keeps losing the Wi-Fi connection, you can try resetting both your router and the lock to see if it helps resolve the issue. Here’s how to reset your router and August lock:

Reset Your Router:

1. Locate the reset button on your router.
2. Press and hold the reset button for 10-15 seconds using a paperclip or a pin.
3. Release the button when the router lights start flashing.
4. Wait for the router to restart.

Reset Your August Lock:

1. Remove the cover of your August lock.
2. Press and hold the button on the lock for 10-15 seconds.
3. Release the button when the lock lights start flashing.
4. Wait for the lock to restart.

After resetting both your router and lock, reconnect your lock to your Wi-Fi network and check if the connection issue has been resolved. If not, try some of the other troubleshooting steps we’ve discussed or contact August support for further assistance.

Frequently Asked Questions:

Can August Wi-Fi Lock be used without the Internet?

Yes, the August Wi-Fi lock will work without Wi-Fi. The lock can be operated manually with a physical key or by using the August app via Bluetooth. However, the lock’s smart features, such as remote access, voice control, and real-time notifications, will require a Wi-Fi connection to function.

Is August Lock remotely unlockable?

Yes, you can unlock your August Lock from anywhere with an internet connection, provided that your lock is connected to Wi-Fi, and you have enabled remote access in the August app. This will allow you to remotely control your lock, check its status, and receive notifications on your smartphone, no matter where you are in the world. However, it’s important to ensure that your lock is secure and protected from unauthorized access.

Is an August Wi-Fi Smart Lock capable of manual unlocking?

Yes, you can manually unlock an August Wi-Fi Smart Lock using a physical key. The lock comes with a standard keyway, which allows you to use a traditional key to unlock the door in case of a power outage, low battery, or if you don’t have access to the August app or a smartphone. The manual key override is a useful feature that provides an additional level of security and convenience.

Is the August Connect (Wi-Fi Bridge) necessary for August Wi-Fi Lock?

No, the August Wi-Fi Lock does not require the August Connect (Wi-Fi Bridge) to function as it has Wi-Fi built in. The August Connect is only necessary if you have an older August lock model that does not have Wi-Fi built-in, and you want to remotely control your lock or access its smart features via Wi-Fi. With the August Wi-Fi Lock, you can connect directly to your home Wi-Fi network without the need for an additional bridge or hub.

How can I reactivate my August lock?

To get your August lock back online, try the following steps:

Check your Wi-Fi network: Ensure that your Wi-Fi network is functioning properly and that your lock is within range of the Wi-Fi signal.

Restart your lock: Remove the battery cover and take out the batteries. Wait for at least 30 seconds and then reinsert the batteries.

Restart your phone: Close the August app on your smartphone and then restart your phone.

Reset the lock: If the above steps don’t work, try resetting your lock by pressing and holding the button on the lock for 10-15 seconds until the lights start flashing.

Update the firmware: Make sure that your lock has the latest firmware installed. You can check for firmware updates in the August app.

Contact August support: If none of the above steps work, contact August support for further assistance.

By following these steps, you can usually get your August lock back online and function properly.

Conclusion:

There are several reasons why your August Wi-Fi lock may keep losing connection, including weak Wi-Fi signal, interference, outdated firmware, network congestion, and distance from the router. To troubleshoot the issue, you can try moving the lock closer to the router, reducing network congestion, updating firmware, resetting the lock, or contacting August support for further assistance. Rebooting your router, checking for updates, ensuring that you are connected to the supported Wi-Fi network band, and resetting both your router and the lock may also help resolve the issue. By following these steps, you can improve the stability of your August Wi-Fi lock’s connection to your home network.